Wednesday 21 December 2011

How What You Say Can Drive Your New Consults To The Chiropractor Down The Street!

Did you know that the words you say to your potential new patient while saying how great of a doctor you are, can actually drive them away from your chiropractic office AND make them lose respect for you?  And the reason is NOT what you think!

"How is that possible?" you say?  

It's very easy and all too many doctors do it without even realizing it AND EVEN WORSE, they lose tremendous amounts of respect and integrity!

Before I tell you what it is... I highly recommend that you watch this video (start it at the 6:00 mark).  The video is from the popular T.V. show called "American Chopper".  This video is of 3 companies having a bike competition on who can build the better bike.  The competition is between Orange County Chopper (Paul Sr.), Paul Jr. Designs (Paul Jr.) and West Coast Chopper (Jesse James).


It is in my opinion (and many of my friends that also have bikes that watched this show) that Jesse James built a far better bike and that the placing should have been... 1st - Jesse 2nd - Paul Jr. 3rd - Paul Sr.

Paul Jr.'s bike liked like a bicycle from the 1920-30's with some pompous man with a full suit and cap on riding it down a country lane.  Whereas, Jesse's bike looked like a real bike, was completely hand made and functioned as a real bike, but he came in second.

And here is the reason... if you watched the series from the start of the competition, Jr. never once put down the other competitors, however Sr. and Jesse did.  Even at the very end, when the host encouraged Jr. to fight back and insult the others, he refused.  In fact, even when he did comment on Jesse's bike (not seen in the video) he didn't say it was a bad bike, but instead said that Jesse had made better bikes.

Because Jr. did not put anyone down and was a man of integrity (and he had an decent bike - although a small factor in the decision), he won.  Even if someone liked Jesse's bike more, chances are they voted for Jr.'s bike because of his ATTITUDE (as I would have done if I could have voted).

So in this long winded way, what I am saying is... DO NOT KNOCK YOUR COMPETITION OR OTHERS IN ANY HEALTH CARE PROFESSION.  For in trying to make yourself look better, you are actually making your new consult lose respect for you!

This is a very well researched fact!  There is no question about it.  
The more you put down your "competition" the worse you will ook to your patient
AND you will LOSE your patient to the chiropractor down the road!

So now you may be asking, well what if the chiropractor down the road is a scam artist and that he only wants to rip his patients off, he's not as good as you, or whatever the case may be.  Well, my advice is to not even mention it to your patient because your patient doesn't know this to be fact and will most likely interpret that as you simply bad mouthing another doctor in your profession and YOU will look untrustworthy.

The best way to win a patient over, to get them to trust you and to have faith in you is to tell them about your achievements, why you're different, what separates you from others (this can be done without putting down your "competition"), etc.

Remember from my last blog, tell your new consults your "Competitive Advantage".  If you want to compare yourself with others, you could use the term "Industry Standards" or some variation of this phrase.

Be like Paul Jr. keep your integrity high at all times and you will have new patients at your door that will ALWAYS want to refer their friends and family!

Here's to your clinic success!!
HAPPY HOLIDAYS!!
Promodocs
http://www.promodocs.com
Chiropractic Posters for Chiropractic Clinics
email - contactus@promodocs.com

p.s. I just want to thank you all for the amazing response to our last blog!!  We had a record number of emails sent to us saying how helpful it was and how so many chiropractors overlooked such an important element to their practice.

Remember, we love when you email us your questions and comments, but you can also leave your comments in the box below.  We welcome your good and bad comments!  :)
Saturday 10 December 2011

How To Make Your Chiropractic Office Stand Apart From Your Competition!

So how do you set your chiropractic clinic apart from your competition?

First of all, before I go on, I would like to apologize to all of our followers for the lack of recent posting!  The reason why for this delay is because Promodocs.com has become so busy with our chiropractic poster orders that it, quite frankly, took us by surprise and we found that we were understaffed.  As such, all efforts were focused on poster production and filling out our orders and getting them out on time (with a couple delays here and there).

None-the-less, we are now fully staffed and orders are going out on time!
(p.s. thanks for everyone's support!)

Back to the topic at hand...

As everyone is aware, sadly, there is a fair bit of infighting with chiropractors.  "We're straight chiropractors.  We're the true chiropractors because we stick to the gospel of D.D. and B.J"  or "We need to change the name of chiropractic because there is a division between chiros and we need to deferentiate!" or "We are Mixed chiropractors and we are better than the straights because we offer more to our patients than just adjusting" OHHHH SHUT UP! ...BLAH BLAH BLAH.

TRUTH OF THE MATTER IS... IT'S ALL B.S.!!!

I can hear you all now... "What?!  How can he say that?!  I live and breath chiropractic!  That's a complete insult to me and all that I stand for!"

Well, suck it up!  Because whether you want to believe it or not, whether you like it or not... it's TRUE!

Let's face it, the only people that this matters to, is the chiropractor that you are sitting next to at the chiropractic seminar that you are attending.  

THE PATIENT DOESN'T CARE IF YOU ARE A STRAIGHT OR MIXED CHIRO.

The only concern your potential patient cares about is if you can get them better or not.  Right?  Of course I'm right... because that's the reality of the situation.  

Here is an example, much like chiropactors, dentists are a dime a dozen, right?  Sure they are.  How many times have you seen a dental clinic that looks just like the one down the road.  Pretty much every time.  And for most people, when they choose a dentist, if it's not from a referral, it's the "Cross-My-Fngers-And-Pray-That-This-Doc-Is-Good" maneuver and they walk in to book an appointment.

So going back to my initial claim... forget HOW you practice, because for the most part, it's meaningless to your patients.

To make yourself competitive in a dime-a-dozen market place and to get new patients banging down your door, you have to differentiate yourself from your competition.  How do you do that?  It's easy! YAY!

You have to figure out what your "Competitive Advantage" is.  That is to say, what is it that makes you different and better from the chiropractor 2 minutes down the road.  In other words ask yourself "Why would a patient want to come to my clinic?"

Is it because you are a super nice guy, that you're caring, that you are a straight chiro, mixed chiro, that you are the worlds best adjuster?  NOOOOOOOOOOOOOOOOOOOOO!

Well , if there is an award for the worlds best adjuster then YES that would be classified as an example of a "Competitive Advantage."  Following me?

Let me try to give you other examples (note: only use if allowable by your association)...
  1. In-home examinations if you are in too much pain to come in for a consultation.
  2. The only chiropractor that X trusts (eg. politician, sports celebrity, actor, sports team etc.)
  3. The only clinic that provides X technology/treatment to the community of {your town}
  4. The only clinic that  provide "Free Adjustment Fridays"
  5. The only clinic that provides 24/7 emergency Chiropractic care.
  6. Profiled in X (new report, paper/TV article) due to our effective treatment
  7. etc.
What do you offer that is different?  Again, "Why would a patient come to my office?"

When you figure out what your Competitive Advantage is, word it in a way that is eye-catching to your potential patients and put in on all your marketing material.  Have all your staff memorize it.  Teach your front end to tell potential patients who are on the phone, email or in your waiting room.  Make it second nature like breathing.


Wanna here something great?!

Your Competitive Advantage doesn't have to be something that is not offered by another clinic (i.e. only offered at your clinic)!!  If the other clinic is not marketing it (i.e. telling the people in your town what they do) no one will know about it.  So make the claim first!!  When you make the claim first, even if the other doc has been doing it longer, the general public will see you as the doc that offers it first and more importantly, the only one that offers it!  YAY YOU!

Remember, you clinic is a BUSINESS!  Yes you are a doc and probably a great chiropractor, but if  you're a great chiro and you have no one to treat, it'll be like you're the riches dead guy in the cemetary.

It's funny... as a chiropractor myself, I've gone to a number of chiropractic seminars where at the end of the seminar, chiropractors are holding each others hands  in some Chiro Unity Building Fest saying that we are all chiro brothers and sisters, but as soon as they go home to their practice, reality hits and they are back to bashing the chiropractor down the road because they are taking their portion of the patient pie.

It's not about loving or not loving your chiro brother and sister, it's about serving people and building and sustaining your Chiropractic business/practice!

So, just like any other business, you have to attract new business and to attract new business you have to set yourself apart from your competition... develop your "Competitive Advantage"

If you want to read more about "Competitive Advantage" I strongly recommend that you read the book "Creating Competitive Advantage" by Jaynie L. Smith.

Here's to your clinic success!

I'd love to hear your input.  Please leave your comments below.  Let me know if you agree or disagree.  If you have any questions about the above please feel free to email me at contactus@promodocs.com.

Check out our next blog post in 2 weeks!  Believe me...you won't want to miss this one!

I'll be talking about how, by the words you say about your clinic, you will drive your potential patients straight to your competition for care!!
 
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