Showing posts with label chiropractic guerilla marketing. Show all posts
Showing posts with label chiropractic guerilla marketing. Show all posts
Thursday, 21 June 2012
100 Ways For Passive Patient Acquisition
This blog article is about 100 different ways to achieve
passive patient acquisition!
Actually,
there are much more than 100, as
different techniques can be used multiple times (e.g. promoting to several
different golf stores) . Now, I wanted
to get all 100 in this blog, but I realized that the blog would be far too
long. So, I’m going to break down into a couple of blog posts.
PLEASE NOTE: I have written these 100 different ways to market your
chiropractic clinic in NO particular order and some of these different
techniques you'll love, others you will hate and some you’ll feel indifferent
to. However, regardless of how you may
feel about them, you need to know, that I have done every single one of them
and they have all brought patients into my office.
Lastly, before doing
any of these techniques make sure that they fall within the guidelines of your
association.
Let’s start….
1. Newsletters – this one is obvious and essential. You need to be in constant contact with your
patients and leads. Both to educate them
and to keep your clinic top of mind. By
keeping your clinic top of mind, when your leads or patients are hurt or
whatever the case may be, you will be the first doctor/clinic they think of and call to book an appointment with. E-mail
newsletters are great, but they can kill your clinic if you do it too
much. How many times is perfect? Every 3-4 weeks. Any more than that you will not only upset
your leads/patients because you’re bombarding their inbox with constant emails,
but they will remove themselves from your mailing list and you will have lost
them forever.
2.
Golf Stores – talk to the owner and ask if you
can put some of your business cards on their sales desk or better yet, promotional postcards offering
customers some promotional offer. In
exchange, any customer that undergoes care will receive a Gift Certificate of $X
towards their next purchase at the store. Promotional postcards work the best
and make sure there is a blank space on the card where the golf store can stamp their contact
information. You can see a sample
postcard cover if you go to our Promodocs Pinterest page.
3.
Shared Marketing Mailers – using a 8 ½”x 11”
sheet of white paper (or larger if you want) for your mailer, divide it into ad spaces and get local
businesses to purchase them (give your clinic the largest ad space) and put their logo, contact info, special promo offer and a small blurb. Charge a fee that will not only cover your
printing costs, but delivery costs as well and have it mailed (either by post
or a private company) to residences in your local area. So by having the costs covered, this marketing piece will be free for you.
4.
Penny Saver – Low cost and great
readership. Works really well in smaller
town.
5.
Nutrition Stores – network with a few health
food stores (much like the golf store example) so that you can have promotional
postcards along side the cash register.
6.
Grocery Store Announcement Boards – I’m not a
very big fan of this one, but you can pin up your business cards or promotional
post cards for people to take.
7.
Craig’s List – I have known of a couple
chiropractors that swear by the effectiveness of posting their clinic on this
site. In fact, years ago, I found my
first lawyer on Craigs list and he was great.
8.
Kijiji – same as #7
9.
Bus Signs – bus signs are very effective and
surprisingly inexpensive. I prefer the
ads being on the outside (back or side) of the bus because it is more visible, noticeable
and more eyeballs will see it. If you
put the ad on the side of the bus, make sure the ad in on the street side of
the bus and not the curb side.
10.
Hospital magazines – you’ll be surprised at how
many people at the hospital who read these magazines are wishing that they
knew of a better treatment alternative to their or their friend's/family's condition other than medicine.
11.
Hospital TV monitors – Same as above
12.
M.D.’s offices
13.
Lawyers
14.
Accountants
15.
Local papers –
they have a good readership, relatively inexpensive and you are
targeting your clinic's local residence/market.
16.
Leaving your business cards with your tip –
servers see a lot of people so you never know who they will give your card to (if he or she doesn't use it themselves). I gotta say, I was uncomfortable with this at first and then I saw that it worked... I wasn't uncomfortable anymore.
17.
Article Sharing Site – promote your clinic with
a blog and article sharing sites.
18.
Website – Chiropractors are everywhere and they all
have chiropractic websites… and so, it’s
not enough to have just a website for your clinic. All
too many websites are static, boring and are the same from clinic to
clinic. This being the case, potential
patients will chose a clinic by just throwing
a dart at the monitor and see which website it hits. It’s ESSENTIAL to have a website that not
only stands apart from all the rest, but that addresses the triggers and
demands of the modern consumer (“Modern Consumer” does NOT mean young
consumers, but instead it's the new consumer mindset that is in everyone from
the age of 15 to 70 years old). If you
do not address this new mindset, you will simply NOT get the new patients
numbers you want. It is for this reason, Promodocs has developed
the most advanced and most effective chiropractic website templates available
on the market today that has been specifically designed to set your clinic
apart and address the triggers that motivate visitors to become your new patients (Our site will FINALLY be live this MONDAY!! YAY!!!).
19.
YouTube – an amazing 50% of internet users will
chose to watch a video over going to a website first. So video tape yourself during talks or just
record yourself doing info sessions and put the video up on YouTube.
20.
Twitter
21.
Pinterest – this is the fastest growing social
website today.
22.
Facebook – A MUST.
23.
Search Engine Optimization (SEO) – having your
site ranked high in Google is essential.
If your site is “below the fold” (i.e. in order to see your site on Google
you have to scroll down), you will get minimal activity. You need to be ranked #1 in Google (or at
least within the top 3 spots). Promodocs offers their Platinum SEO Package
which the most comprehensive SEO package in the industry at the lowest possible price.
24.
Yellow Pages – the online Yellow Pages… NOT the
yellow pages that are delivered to your house.
25. Theater Ads – Theaters are now willing to put
ads (static or non-static ads) up on the big screen before the movie.
26.
Radio – Of the conventional media platforms
(i.e. Radio, print and TV, radio is still holding its ground) Also, don’t think radio is expensive because in
some regions of the country it's amazingly cheap!!
27.
T.V. – very expensive but if your message is
right and you hit the right shows, you'll get massive numbers of new patients.
28.
Spinal Scans – don’t do it yourself, instead
hire others to do it for you. Make sure
you train them well.
29.
Magazines – you can place ads in them - they
are not as effective as they used to be (since readership is on a downward trend). HOWEVER, try to become an Expert in
the magazine and get your own column.
Even offer to do it free. Your
pay will come from the new patients that read your column.
30.
Local Papers – Like in the above example, become the Expert and get your
own column.
31.
Local Businesses – leave promotional postcards
in dry cleaners, sports stores etc. The
more people see your cards around town, the greater the chance they will come
to you if they need your services (Top of Mind).
32.
Builders and Construction sites – network with
these companies as their workers are well known for having aches and pains.
33.
Car Magnets – these are really cheap to make. You can put a large one on your car and you can give smaller ones to your patients so that they can put them on
their car The key to this is to not make it look like some boring chiropractic office magnet with a pic of you or a spine and your
clinic contact info. Make it humorous or
really cool looking so that your patients will be proud to put it on their
car. You can even offer them a small
discount off their care if they do it
for you.
34.
Referral Packages – give them out to your
patients. ONLY give them out if they ask about sending someone. NEVER, just out right ask your patients for a referral. It will create an uncomfortable setting and potential resentment. There are ways to ask directly but that's beyond the scope of this particular article. However, if you want to know the exception, please email us.
35.
Chiropractic T-shirts – give them to patients
that successfully finish their rehab program, who start care or as a referral gift.
They will wear them all the time and others will notice them. Email us at Promodocs if you want us to send
you our FREE “Chiropractic America” or “Chiropractic Canada” print-ready T-Shirt design with an
Avengers theme (they will be ready July 1st, 2012 - it'll be the Capt. America shield but instead of the white star in the middle, it'll be a white C1 vert! - really cool looking - if I do say so myself! :)
36.
Pro Shops – at a golf club, tennis club, gym
etc. EXCELLENT PLACE FOR NEW PATIENTS!
37.
Sandwich Truck – put your ad on the back of
their truck. It’s cheap and they visit a
lot of people who have the potential for back pain and other injuries.
38.
News Article Sites – these are sites that
reporters go to when they want to to get information on a topic for a story that they want to write. So they may contact you if you uploaded an
article of interest. NOTE: Often these are pay sites, but if your story
is picked up or they ask you for an interview, it could give you and your
clinic a lot of exposure.
39.
Groupon – this is a site that sells
products/services at a huge discounted price, but the offer is only available
if enough people are willing to buy. Not
a big fan of this method, but it can bring a few patients in and you can turn
these patients into long term patients and they are also a good referral
source
That's it for now.
Well, I know that I stopped at a strange number, but the
blog was getting to long so I decided to end it here.
However, in my next blog will give you another big list of even better
ideas (and some worse ones).
Well, I hoped this helped and as always, we are there
for you and if you ever have any questions on how to better improve your
clinic, please email us... we're more than happy to continually give you free
advice.
ALSO!!! Our NEW Promodocs website and chiropractic website template will FINALLY BE LIVE ON MONDAY!!!! So please check us out (http://www.promodocs.com) and
see why our websites are shaking up the industry!
Lastly, we want to thank all of our docs that made our
latest addition to our chiropractic posters, such a massive success. Our “Innate Flow” poster is still holding the
#1 spot for highest sales!
Yours,
The Promodocs Team
Saturday, 28 April 2012
The 6 Most Effective Ways To Avoid Clinic Burnout
Clinic burnout is a VERY common occurrence, whether you have a busy clinic or a struggling clinic.
If you have a busy successful clinic, burnout can come from constantly having to go out to promote your office or almost being like a robot and repeating the same chiropractic message/script to your consults, ROFs and existing patients or from having to quickly bounce from room to room adjusting patients.
If you're just opening up a new clinic or you have a struggling clinic and you're burning the candle at both ends trying to make a go of your clinic and just trying to pay the bills.
Regardless of how you get to clinic burnout, the experience is the same...
The great thing is... there are easy ways to re-energize and get back that excitement about practicing like you had on the last day of classes at your chiro college. And I'm going to tell you about it right now!
Here at the TOP 6 ways to get out of a slump...
At first, I was met with hesitation because the chiros didn't know if I was their competition down the road. So I told them that I am calling docs from completely different states so that there is no conflict of interest and we can openly share our insider secrets without having the office down the road using them.
If you have a busy successful clinic, burnout can come from constantly having to go out to promote your office or almost being like a robot and repeating the same chiropractic message/script to your consults, ROFs and existing patients or from having to quickly bounce from room to room adjusting patients.
If you're just opening up a new clinic or you have a struggling clinic and you're burning the candle at both ends trying to make a go of your clinic and just trying to pay the bills.
Regardless of how you get to clinic burnout, the experience is the same...
- Dread knowing that Monday is tomorrow and you have to go to the clinic.
- Just don't want to get out of bed to face another day at the office.
- Don't want to spend another weekend doing another promotion.
- Don't have the energy and the focus to give what your patients need.
- Always tired during the work week, but have lots of energy on your days off.
The great thing is... there are easy ways to re-energize and get back that excitement about practicing like you had on the last day of classes at your chiro college. And I'm going to tell you about it right now!
Here at the TOP 6 ways to get out of a slump...
- The Pareto Principle: A.K.A. the 80-20 Rule - roughly 80% of the effects come from 20% of the causes. That is to say, get rid of the patients that just whine and complain and bring down the energy in your office. Do the promotions that bring in the best patients. Don't waste your time on all those other promotions that only bring in a few, but you have to spend HOURS getting those few. Of all the task that you have to do, only 20% of them matter. So ONLY work on that 20% as those are the ones that will drive 80% of your business/clinic.
- Write It Out: Often people become overwhelmed because they feel that they have so much to do and they just don't know where to start. So they start tasks haphazardly and just spin their wheels and get no where because they are jumping back and forth from task to task trying to get everything done. AND at the same time, busying themselves doing less important tasks and NOT the important ones that will truly benefit them and their clinic. But, if you write out your task in a list format, you will realize that you actually have less to do to achieve your goals and you'll know which tasks are the important ones.
Here's what I do... on my wall (in my home office), using cue card, I have 3 columns. The first column is the "To Do" column. 2nd column it's the "Doing" column. 3rd column - "Done" column. So I then write down each task on 1 card and put them in the "To Do" column and as I start a task, I move the card into the "Doing" column. When I finish that task... I move the card into the "Done" column.
You will be AMAZED how it removes your stress levels! Because now you see what you actually have to do (and as you move the cards to the "DONE" column you get a lot of satisfaction as you see your tasks getting completed) AND you realize that it's a lot less than you think you actually had to do. - Go On A Spontaneous Vacation: Right now, think of a place you want to go to (the Caribbean is really cheap this time of year), book it for 3-7 days from now (so that you give your patients the heads up), and then just take off! Ya, you heard me... just jet! I did this. During a super stressful time in my life (and I had an insanely busy office), I took off for 3 weeks. You might be thinking, "What are my patients going to think?!" Well, when I got back after 3 weeks, NONE of my patients said anything and the clinic started back up as if I never left! My advice... JUST DO IT!
While I was on vacation, I not only came back super charged and ready to go back, but I also came back with amazing marketing and promotional ideas that built up my clinic that much more! And more importantly, my patients were feeling much better from my adjustments because I was able to focus more! - Change Up Your Clinic: Paint the wall, get new chiropractic posters, new flowers, new furniture etc. Don't have the money for that? That's fine.. then just rearrange your furniture, change the patient flow patterns in your office, change the music in your office to more pop or energetic music. If you are already playing pop music, switch it up to jazz or ambient music.
Instead of wearing jeans and a T-shirt or golf shirt in the office, wear dress pants and a dress shirt or vice versa.
Or have some fun contest in your office. Do some Give-Away to the patient that brings in the most referrals within the month, organize a food drive. do a Chiro Quiz Contest (i.e. make up a sheet of 10 questions about chiropractic that your patients have to answer and hand in on their next visit. Then at the end of the month have a draw - person who's name is drawn must have answered the Qs correctly. Winner get a gift certificate to a nice restaurant). - Go to a Chiropractic Seminar: Although you may think that you're the only one suffering, believe me, YOU'RE NOT ALONE! A great place to get motivated, learn new ideas, get the moral support you need, is from Chiro Seminars. Not only is it a great escape from your office, but it sets your mind straight so that you can get back into the game.And My ALL Time FAVORITE... with LASTING Results...
- Network With Other Chiros (WITH A TWIST!): First of all get a Magic Jack (i.e. internet phone where you can call anywhere in North America (and some other countries) for free.
Second: Find successful chiropractors in different states or provinces. I did this by Googling different chiropractic websites. I had 2 main criteria that I used to gauged a successful practice... - Quality of their website - Was the site just slapped together with no thought just so that they had a website, or did they have a high quality site because they took pride in their clinic.
- How did the office look - Did the office look professional, clean and modern or did it look like just a plain office with typical M.D. office chairs, plain walls, and just really no thought involved.
At first, I was met with hesitation because the chiros didn't know if I was their competition down the road. So I told them that I am calling docs from completely different states so that there is no conflict of interest and we can openly share our insider secrets without having the office down the road using them.
It Was A HUGE Success!
We'd all talk once a month and email each other whenever we had an issue. Great support network and we'd always come up with kick ass marketing ideas.
And all of our clinics grew and we never had a burnout as we supported each other when needed!
(NOTE: Don't form your group of chiros from seminars that you regularly attend r chiros that you already know obecause often your ideas will be too similar and there won't be that degree of anonymity you can be completely open with . Just do random Google searches (i.e. "Arizona Chiropractor") and use the criteria above. Believe me it will work much better!).
Hope this helps!
Promodocs
One last thing...
If you're one of those clinics that have an unimpressive and ineffective website or your website is not driving new patients to your clinic like its supposed to, Promodocs is developing the most powerfully effective chiropractic website available! NO EXAGGERATION!
Our team of young and highly talented web engineers have developed our Chiropractic website templates with advanced web features that not only enhances your visitors online experience and education, but will also drive more new patients to your office than you ever thought possible! Watch the short video below or check out http://www.promodocs.com.
Saturday, 10 December 2011
How To Make Your Chiropractic Office Stand Apart From Your Competition!
So how do you set your chiropractic clinic apart from your competition?
First of all, before I go on, I would like to apologize to all of our followers for the lack of recent posting! The reason why for this delay is because Promodocs.com has become so busy with our chiropractic poster orders that it, quite frankly, took us by surprise and we found that we were understaffed. As such, all efforts were focused on poster production and filling out our orders and getting them out on time (with a couple delays here and there).
None-the-less, we are now fully staffed and orders are going out on time!
(p.s. thanks for everyone's support!)
Back to the topic at hand...
As everyone is aware, sadly, there is a fair bit of infighting with chiropractors. "We're straight chiropractors. We're the true chiropractors because we stick to the gospel of D.D. and B.J" or "We need to change the name of chiropractic because there is a division between chiros and we need to deferentiate!" or "We are Mixed chiropractors and we are better than the straights because we offer more to our patients than just adjusting" OHHHH SHUT UP! ...BLAH BLAH BLAH.
When you figure out what your Competitive Advantage is, word it in a way that is eye-catching to your potential patients and put in on all your marketing material. Have all your staff memorize it. Teach your front end to tell potential patients who are on the phone, email or in your waiting room. Make it second nature like breathing.
It's not about loving or not loving your chiro brother and sister, it's about serving people and building and sustaining your Chiropractic business/practice!
First of all, before I go on, I would like to apologize to all of our followers for the lack of recent posting! The reason why for this delay is because Promodocs.com has become so busy with our chiropractic poster orders that it, quite frankly, took us by surprise and we found that we were understaffed. As such, all efforts were focused on poster production and filling out our orders and getting them out on time (with a couple delays here and there).
None-the-less, we are now fully staffed and orders are going out on time!
(p.s. thanks for everyone's support!)
Back to the topic at hand...
As everyone is aware, sadly, there is a fair bit of infighting with chiropractors. "We're straight chiropractors. We're the true chiropractors because we stick to the gospel of D.D. and B.J" or "We need to change the name of chiropractic because there is a division between chiros and we need to deferentiate!" or "We are Mixed chiropractors and we are better than the straights because we offer more to our patients than just adjusting" OHHHH SHUT UP! ...BLAH BLAH BLAH.
TRUTH OF THE MATTER IS... IT'S ALL B.S.!!!
I can hear you all now... "What?! How can he say that?! I live and breath chiropractic! That's a complete insult to me and all that I stand for!"
Well, suck it up! Because whether you want to believe it or not, whether you like it or not... it's TRUE!
Let's face it, the only people that this matters to, is the chiropractor that you are sitting next to at the chiropractic seminar that you are attending.
THE PATIENT DOESN'T CARE IF YOU ARE A STRAIGHT OR MIXED CHIRO.
The only concern your potential patient cares about is if you can get them better or not. Right? Of course I'm right... because that's the reality of the situation.
Here is an example, much like chiropactors, dentists are a dime a dozen, right? Sure they are. How many times have you seen a dental clinic that looks just like the one down the road. Pretty much every time. And for most people, when they choose a dentist, if it's not from a referral, it's the "Cross-My-Fngers-And-Pray-That-This-Doc-Is-Good" maneuver and they walk in to book an appointment.
So going back to my initial claim... forget HOW you practice, because for the most part, it's meaningless to your patients.
To make yourself competitive in a dime-a-dozen market place and to get new patients banging down your door, you have to differentiate yourself from your competition. How do you do that? It's easy! YAY!
You have to figure out what your "Competitive Advantage" is. That is to say, what is it that makes you different and better from the chiropractor 2 minutes down the road. In other words ask yourself "Why would a patient want to come to my clinic?"
Is it because you are a super nice guy, that you're caring, that you are a straight chiro, mixed chiro, that you are the worlds best adjuster? NOOOOOOOOOOOOOOOOOOOOO!
Well , if there is an award for the worlds best adjuster then YES that would be classified as an example of a "Competitive Advantage." Following me?
Let me try to give you other examples (note: only use if allowable by your association)...
- In-home examinations if you are in too much pain to come in for a consultation.
- The only chiropractor that X trusts (eg. politician, sports celebrity, actor, sports team etc.)
- The only clinic that provides X technology/treatment to the community of {your town}
- The only clinic that provide "Free Adjustment Fridays"
- The only clinic that provides 24/7 emergency Chiropractic care.
- Profiled in X (new report, paper/TV article) due to our effective treatment
- etc.
When you figure out what your Competitive Advantage is, word it in a way that is eye-catching to your potential patients and put in on all your marketing material. Have all your staff memorize it. Teach your front end to tell potential patients who are on the phone, email or in your waiting room. Make it second nature like breathing.
Wanna here something great?!
Your Competitive Advantage doesn't have to be something that is not offered by another clinic (i.e. only offered at your clinic)!! If the other clinic is not marketing it (i.e. telling the people in your town what they do) no one will know about it. So make the claim first!! When you make the claim first, even if the other doc has been doing it longer, the general public will see you as the doc that offers it first and more importantly, the only one that offers it! YAY YOU!
Remember, you clinic is a BUSINESS! Yes you are a doc and probably a great chiropractor, but if you're a great chiro and you have no one to treat, it'll be like you're the riches dead guy in the cemetary.
It's funny... as a chiropractor myself, I've gone to a number of chiropractic seminars where at the end of the seminar, chiropractors are holding each others hands in some Chiro Unity Building Fest saying that we are all chiro brothers and sisters, but as soon as they go home to their practice, reality hits and they are back to bashing the chiropractor down the road because they are taking their portion of the patient pie.
It's not about loving or not loving your chiro brother and sister, it's about serving people and building and sustaining your Chiropractic business/practice! So, just like any other business, you have to attract new business and to attract new business you have to set yourself apart from your competition... develop your "Competitive Advantage"
If you want to read more about "Competitive Advantage" I strongly recommend that you read the book "Creating Competitive Advantage" by Jaynie L. Smith.
Here's to your clinic success!
Promodocs.com
http://www.promodocs.com
http://www.promodocs.com
I'd love to hear your input. Please leave your comments below. Let me know if you agree or disagree. If you have any questions about the above please feel free to email me at contactus@promodocs.com.
Check out our next blog post in 2 weeks! Believe me...you won't want to miss this one!
I'll be talking about how, by the words you say about your clinic, you will drive your potential patients straight to your competition for care!!
I'll be talking about how, by the words you say about your clinic, you will drive your potential patients straight to your competition for care!!
Look for Promodocs on Facebook and Twitter for more practice building tips!
Tuesday, 4 October 2011
Making Your Chiropractic Consultation HYPER Effective - Building Rapport
So now your new consult has been brought down to your office for you to get their history and to perform your examination on them.
What do you do? Well.. you have to build rapport.
In my office, I had pictures of me with different people in the media that I have done TV or Radio work with and I also had this big blown up photo of me when I was in Berlin, Germany and I was standing in front of these 3 armoured personal carriers joined together to make an arch and behind that was the wall.
Anyways, it was a really cool pic and it really sparked up a good conversation with the patients (as did the other pics that I had). So it was a lot easier to start a conversation and instantly build rapport with my consults.
Also, if you have Thank You cards from patients, place them on your desk so that the inside message can be seen by your consults when they are sitting.
What do you do? Well.. you have to build rapport.
Get Them To Like You And Their Walls Will Drop!
The first thing to do and the easiest... when your receptionist brings your consult into your office and you're behind your desk, stand up and shake their hand and guide them to their seat. Then offer your chiropractic consult a drink. I used to have a bar fridge in my office and I would always offer them a bottle of water (a great touch... get your clinic logo printed on the label - there are bottle or promotional companies that can do that for you. Or you can just get stickers made with your clinic info and slap it on the existing label).
Also, if your receptionist gave them the "Welcome Gift" (see previous blog) then make a point of mentioning it. Point out the epsom salts (if you put that in the "Welcome Package") and tell how wonderful it is and that they should use it after today's visit. NOTE: you are wanting to mention this "Welcome Gift" so that it stands out and the effect is heightened when you refer back to it on the day of their Report Of Findings.
NOTE: The "Welcome Gift" is based on the Law Of Reciprocation. If you give someone something, they will automatically feel obligated to give you something in return! Hence, your consult will feel more obligated to undergo care (if they are a candidate for your treatment) by giving them a "Welcome Gift"!
A great book that EVERY chiropractor should read is called "Selling The Invisible" by Harry Beckwith which explains this great concept and why it is so effective!
In my office, I had pictures of me with different people in the media that I have done TV or Radio work with and I also had this big blown up photo of me when I was in Berlin, Germany and I was standing in front of these 3 armoured personal carriers joined together to make an arch and behind that was the wall.
Anyways, it was a really cool pic and it really sparked up a good conversation with the patients (as did the other pics that I had). So it was a lot easier to start a conversation and instantly build rapport with my consults.
Also, if you have Thank You cards from patients, place them on your desk so that the inside message can be seen by your consults when they are sitting.
Remember, it is a lot easier to sell an idea or product to someone that likes you!
And it's more difficult for them to say "No" to you!
If you don't have anything interesting in your office for people to comment on (then you have a boring office lol), then scan them up and down, look at what they are wearing (blue collar, white collar, uniform, etc), look at their keys (what kind of car are they driving, key chains from a holiday destination, etc.). Find something that you can relate to and talk to them about it.
If you can't find anything... then ask what they do? where are they coming in from? What is their background? etc.
It doesn't matter what it is... just find something that you can bond with and then build on that rapport as you continue on with your chiropractic consult consultation.
Remember to smile when you should and be serious when you need to be. There is often a fine line between doing too much of one or the other where you can look like a used car salesmen and lose the rapport that you initially built.
In our next blog I will talk about performing the History Taking and how to do it the RIGHT WAY!
By the way, (and this is a shameless plug), but any room that you do your consultation or report of findings, you should have this chiropractic poster hanging up. Why because it helps steer your consults away from thinking in terms of dollars and cents and more into undergoing care as an INVESTMENT into their health! Believe me, this poster has a dramatic effect in helping you close your consults!
This poster is called the "Bank Vault" and it's ONLY $29.50 (18"x24" on glossy poster stock) and can be found at http://www.promodocs.com
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